Responsibilities:
- Organization of efficient work of the Call Center.
- Monitoring KPIs of operators.
- Develop and optimize processes and procedures aimed at improving customer service.
- Ensure customer satisfaction is maintained and improved.
- QA control of call-center operators (listening and assessing the quality of conversations, identifying and correcting errors).
- Develop and monitor the implementation of measures to increase customer loyalty.
Requirements:
- Experience in a relevant position 2+ years.
- Understanding of a call center operation.
- Knowledge of CRM systems.
- Understanding contact center metrics, analytics, and ability to influence any of them.
- Strong leadership qualities, ability to work on results.
- Fluent in Azerbaijani and Russian languages, English will be considered as a plus.
- Honest and decent personality.
Terms:
- Work in an international and dynamically developing company industry.
- Employment according to the Labor Code of the Azerbaijan Republic.
- Cozy office.
- Young and ambitious team.
- Corporate & Social events.
- Working hours 5/2 from 09:00-18:00.
- Bonuses for achieved results.
