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Job Description – Front Office Supervisor (AZE01265)

Front Office Supervisor
Primary Location: Azerbaijan-Baku-Fairmont Baku
Employee Status: Regular

Front Office Supervisor

The Guest Relations Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.

Hotel Overview:

Fairmont Baku, part of the iconic Flame Towers complex, boasts 299 superbly appointed guest rooms, 19 serviced apartments, 7 exquisite dining options, over 2,500 square meters (27,000 square feet) of function space and two ballrooms. With all that it offers, Fairmont Baku the city’s place for distinguished happenings. Be part of our team at the exciting Fairmont Baku!

Summary of Responsibilities:

· Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to FHR standards

· Ensure staff have their breaks, according to the number of hours worked

· Ensure that there is adequate staff coverage in the Lobby and at the Reception at all times

· Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception is continuously clean and tidy

· Be fully competent in all reception and cashier duties

· Cover all shifts if required

· Cover Rooms Coordinator shifts if required

· Liaise with other Departments in regards to special Guest requirements (i.e. Guest Services, Florist, Housekeeping, In Room Dining)

· Be present at the Reception desk whenever possible

· Deal promptly and effectively with any complaints

· Meet and greet VIP Guests

· Co-ordinate arrivals and departures, monitoring waiting times, always keeping Guests informed and ensuring that they are as comfortable as possible

· Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems

· Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows

· Liaise with Concierge to ensure swift baggage dispatch and collection

· Follow up on late cancellations and no shows and charge when appropriate

· Inform the receptionist/cashiers of new memo’s during the handover

· Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all Guest needs are dealt with satisfactory

· Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists

· Deal with room moves, and ensure seamless communication of these with the relevant departments

· Check potential room revenue for any discrepancies and do necessary corrections

· Balance the screen (room types) for next day

· Maintain amicable and co-operative working relations with all other departments

· To be responsible for identifying any training needs of Reception staff and communicating these to the Front Office Training Manager

· Ensure enough supplies of all stationary items are in storage

· Attend any courses Management may deem beneficial

· The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager

Qualifications:

· Minimum 1 year supervisory experience in luxury hotel

· Proficient in the English and Azerbaijani (verbal & written)

· Third language is an asset

· Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

· Must be flexible in terms of working hours

· A hospitality diploma is an asset

· Knowledge of Property Management System (Micros-Fidelio) and Windows, MS Office Suite an asset

· Prior experience in customer service an asset

· Proven ability to handle cash effectively and accurately

Visa Requirements: Must hold a valid work/residence permit from Azerbaijan.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

Job Level: Management / Supervisory
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 13.Aug.2018, 7:59:00 AM
Job Number: AZE01265

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ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

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  • Address Azerbaijan
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