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Coca Cola
Hyatt Regency

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Guest Service Officer / Receptionist
Salary : Negotiable
Deadline : 30.06.2017
Country : Azerbaijan
City : Baku
Sector : Hotel
Type : Fulltime
Vacancy:Guest Service Officer / Receptionist

If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Guest Service Officer / Receptionist in our Front Office Department.


- Undergraduate degree – preference given to Hospitality or business-related degrees

- Computer literate (essential); operational knowledge of OPERA (desirable)

- Ability to make effective use of Front Office equipment (essential)

- Previous working experience in direct-guest- contact positions (desirable)

- Able to accurately follow instructions, comply with brand standards and hotel procedures (essential)

- Excellent guest interaction and general verbal communications skills

- Demonstrates effective listening skills

- Able to work in shifts; flexible and willing to work extended hours when required

- Pleasant personality; friendly and smiling

Job Duties:

Contributes to the smooth and efficient running of the Reception within the Rooms Division..

- Provides excellent service to internal customers as appropriate.

- Maintains positive guest and colleague interactions with good working relationships.

- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

- Meets and greets all guests and assists with registrations.

- Ensures the strict control of room keys.

- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

- Ensures accurate knowledge of hotels and the tourism in the city / country.

- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Please send your CV to with “Guest Service Officer / Receptionist ” in the subject title.

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