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Coca Cola
Ahmad Rajabli street, 186 Black Pearl Plaza, 3rd floor
+994 12 564 47 90
+994 55 213 14 08
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Salary : 400-500 azn
Deadline : 30.04.2018
Country : Azerbaijan
City : Baku
Sector : Hotel
Type : Fulltime

Language Skills: English and Russian is an asset

Experience: not mandatory

Salary – 400-500


5 Working days


  • Ensuring that all Fairmont Hotels & Resort service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
  • Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
  • Reviewing reservations and Guest preferences to ensure all standards are met.
  • Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
  • Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
  • Ensuring the highest possible revenues are generated for the hotel through upselling programs.
  • Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
  • Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
  • All other duties as assigned

    · Proficient in the English language (spoken & written), good knowledge of Azeri and Russian

    · Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

    · Must be flexible in terms of working hours (24-hour operation, 7 days a week)

    · Must have excellent written/verbal communication and Guest interpersonal skills

    · Self-motivation and organizational skills and the ability to take initiatives

    · Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.

    · Has outstanding Guest services skills, professional presentation, and sophisticated communication skills

    · Ability to deal with Guest concerns in an empathetic and business-oriented manner.

    Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis.

    Please send your cv to email address by naming the mail name as "reception".

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